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FLU CLINIC ON SATURDAY 12TH OCTOBER BY APPOINTMENT AGED 65+


RING 373 2211 TO BOOK PLACES AVAILABLE


Dementia Connect  A New  Free Support & Advice Service dementia.connect@alzheimers.org.uk Or  Tel 0333 150 3456


Note - Cervical Cytology - Please be aware there is a current delay in the practice receiving smear results.  Current turnaround is between 10- 12 Weeks from the lab. Cytology are doing everything they can do to ensure results are processed as quickly as possible.  Aug 19


Evening and weekend routine appointments available from our hub based at Leyhill Surgery, 228 Lichfield Road, Sutton Coldfield, B74 2UE. Bookings at our reception or 0121 373 2211


Saturday Nursing Appointment Availability Here..... ask at reception

Organ donation law changing in 2020 for information click the link https://www.organdonation.nhs.uk/uk-laws/organ-donation-law-in-england/

EPS - We are offering the Electronic Prescription Service if you want your prescription to go to your preferred pharmacy ask them to nominate you. You will still order your prescriptions in the same way but they are sent to the pharmacy electronically. Note you do not have to have a computer at home for this. If you request items that are not on repeat these have to be agreed with the GP and may be refused. 


Note emails to the practice should not be used for clinical queries due to confidentiality and the potential for it being urgent.

‘Committed to providing exceptional healthcare to our patients whilst developing the next generation of doctors’

 The Hawthorns Surgery offers a professional and caring service to our patients, utilising the skills and enthusiasm of our team members. 

We feel that the service we give to our patients is of paramount importance therefore you are registered with a specific Doctor (your named GP) not the Practice as we aim to provide efficient, accessible, friendly and high quality family health care. We strive to work together as a practice team and in partnership with our patients, in order to promote health and develop mutually beneficial relationships.

The Hawthorns Surgery is also a recognised Training practice and is instrumental in developing and nurturing the next generation of doctors, from medical students through to qualified doctors undertaking GP specialist training. The understanding and support of our patients in this area is invaluable and we believe the practice and patients as a whole benefits from this important work.

Friend & Family Test - Patient Feedback

The Hawthorns is always keen to get feedback from our patients and we welcome your views. We would like to know what your recent experiences have been. Please take the time to complete our survey via the link on the right hand side. NHS survey results are available from our surveys tab.

F&F Results from month July total completed 21 of these 20 patients Extremely likely to recommend our practice to friends and family and 1 likely. 

Online Services - Patient Services

Designed to be used with Google Chrome, Firefox, Safari, and Internet Explorer 9 and above browsers.

 www.patient-services.co.uk/login

Patients can register for online services, with our provider company and booking / cancelling appointments and repeat prescription requests currently available. To register for these services there is a registration form available on the right hand side of this screen, please complete and return to Reception. Please note Photo ID will need to be provided. 

If you are 16 or over and wish to also have either summary access to your medical records or detailed access online which is:  please complete the additional form and bring with your Online Registration Form.

Online Access FAQ's.pdf

A registration letter will be given to you once you have received it click here to register:  Registration

Convenience

As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or book / cancel an appointment.

Registering at the Practice is easy with online forms available to download and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.

Car park

The users of the car park do so at their own risk. The management will not accept liability for any accidents damage or loss incurred.

(Site updated 10/10/2019)
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