‘Committed to providing exceptional healthcare to our patients whilst developing the next generation of doctors’
The Hawthorns Surgery offers a professional and caring service to our patients, utilising the skills and enthusiasm of our team members.
We feel that the service we give to our patients is of paramount importance therefore you are registered with a specific Doctor (your named GP) not the Practice as we aim to provide efficient, accessible, friendly and high quality family health care. We strive to work together as a practice team and in partnership with our patients, in order to promote health and develop mutually beneficial relationships.
The Hawthorns Surgery is also a recognised Training practice and is instrumental in developing and nurturing the next generation of doctors, from medical students through to qualified doctors undertaking GP specialist training. The understanding and support of our patients in this area is invaluable and we believe the practice and patients as a whole benefits from this important work.
COVID-19
Dear Patients, The Hawthorns would like to assure you all, we are still very much here and available for you during these difficult times. We are offering telephone, video consultations with our GP's and Nurses on a daily basis Monday to Friday. We may also offer a face to face appointment if deemed necessary. Please if asked to attend a face to face appointment with a GP or Nurse, wear a face covering/mask. During this Covid-9 Pandemic we as a practice have had to quickly adapt our ways of working to ensure safety for you and our team. Due to this you may be offered an appointment at our local network surgery 'Ashfield' in Walmley, please be assured however you will be seen by one of our own Hawthorns surgery clinician. Thank you and please follow all the latest advice to stay safe.
IMPORTANT CHANGES TO TELEPHONE ACCESS FROM 09 APRIL 2021
In order to improve telephone access the following times are being designated for accessing different services at the surgery.
- Prescription queries, will only be dealt with between 11AM TO 3PM.
- Medical Secretary queries, will only be dealt with between the hours of 10AM to 11AM and 3PM to 4PM.
- Results will only be dealt with after 3PM.
Online Services - Patient Services
Designed to be used with Google Chrome, Firefox, Safari, and Internet Explorer 9 and above browsers.
www.patient-services.co.uk/login
Patients can register for online services, with our provider company and booking / cancelling appointments and repeat prescription requests currently available. To register for these services there is a registration form available on the right hand side of this screen, please complete and return to Reception. Please note Photo ID will need to be provided.
If you are 16 or over and wish to also have either summary access to your medical records or detailed access online which is: please complete the additional form and bring with your Online Registration Form.
Online Access FAQ's.pdf
A registration letter will be given to you once you have received it click here to register: Registration
Convenience
As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or book / cancel an appointment.
Registering at the Practice is easy with online forms available to download and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.
Car park
The users of the car park do so at their own risk. The management will not accept liability for any accidents damage or loss incurred.
(Site updated 09/04/2021)