We have made ROUTINE TELEPHONE CONSULTATION APPOINTMENTS available online. Ensure you leave an up to date contact number. Registration forms available online and at front door of surgery. GP & Nurse telephone/video consultations available daily M-F.

If the GPs are emailing you correspondence, please allow at least 24 hours.

If asked to attend a face to face appointment please ensure you wear a face covering/mask.

If you wish to send a photograph to assist your consultation for example  for Rashes, lumps & bumps,  please ensure the subject field states the GP who requested and your name and DOB.

We want you to know you aren’t alone. However dementia affects you, Alzheimer’s Society is therefor you - and they can help you seven days a week through their support line (0333 150 3456), online community Talking Point and website.   


Note - Cervical Cytology - Please be aware there is a current delay in the practice receiving smear results.  Current turnaround is between 10 - 12 Weeks from the lab. Cytology are doing everything they can do to ensure results are processed as quickly as possible.  

From Friday the 1st May 2020 the practice will be offering extended access appointments

Monday-Fridays 18.30 -20.30 

These appointments are being made available to patients who are registered with our practices within our primary care network.   Please call our appointment line on 373 2211 for further advice.

Saturday Nursing Appointments are on hold for the foreseeable future.
Organ donation law changing in 2020 for information click the link

EPS - You Must Nominate A Pharmacy For Your Electronic Prescription Service

You will still order your prescriptions in the same way but they are sent to the pharmacy electronically. Note you do not have to have a computer at home for this.   

If you request items that are not on repeat these have to be agreed with the GP and may be refused.   Due to the increase in volume of prescription requests please allow 3 full working days between requesting and collecting your medication taking weekends and bank holidays into account. 

Note emails to the Practice should not be used for clinical queries due to confidentiality and the potential for it being urgent.
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‘Committed to providing exceptional healthcare to our patients whilst developing the next generation of doctors’

 The Hawthorns Surgery offers a professional and caring service to our patients, utilising the skills and enthusiasm of our team members. 

We feel that the service we give to our patients is of paramount importance therefore you are registered with a specific Doctor (your named GP) not the Practice as we aim to provide efficient, accessible, friendly and high quality family health care. We strive to work together as a practice team and in partnership with our patients, in order to promote health and develop mutually beneficial relationships.

The Hawthorns Surgery is also a recognised Training practice and is instrumental in developing and nurturing the next generation of doctors, from medical students through to qualified doctors undertaking GP specialist training. The understanding and support of our patients in this area is invaluable and we believe the practice and patients as a whole benefits from this important work.


Dear Patients, The Hawthorns would like to assure you all, we are still very much here and available for you during these difficult times. We are offering  telephone, video consultations with our GP's and Nurses on a daily basis Monday to Friday. We may also offer a face to face appointment if deemed necessary. Please if asked to attend a face to face appointment with a GP or Nurse, wear a face covering/mask. During this Covid-9 Pandemic we as a practice have had to quickly adapt our ways of working to ensure safety for you and our team. Due to this  you may be offered an appointment at our local network surgery 'Ashfield' in Walmley, please be assured however you will be seen by one of our own Hawthorns surgery clinician. Thank you and please follow all the latest advice to stay safe.

Online Services - Patient Services

Designed to be used with Google Chrome, Firefox, Safari, and Internet Explorer 9 and above browsers.

Patients can register for online services, with our provider company and booking / cancelling appointments and repeat prescription requests currently available. To register for these services there is a registration form available on the right hand side of this screen, please complete and return to Reception. Please note Photo ID will need to be provided. 

If you are 16 or over and wish to also have either summary access to your medical records or detailed access online which is:  please complete the additional form and bring with your Online Registration Form.

Online Access FAQ's.pdf

A registration letter will be given to you once you have received it click here to register:  Registration


As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or book / cancel an appointment.

Registering at the Practice is easy with online forms available to download and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.

Car park

The users of the car park do so at their own risk. The management will not accept liability for any accidents damage or loss incurred.

(Site updated 23/02/2021)
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