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THE PRACTICE IS NOW BOOKING COVID VACCINE APPOINTMENTS AS PER THE GOVERNMENT GUIDANCE 

YOU SHOULD RECEIVE A TEXT MESSAGE INVITING YOU TO BOOK YOUR APPOINTMENT FOR THE NEXT AVAILABLE SLOT AT

THE SUTTON TOWN HALL

PLEASE NOTE: THE SURGERY HAS RECENTLY STARTED SENDING TEXT MESSAGE INVITES FOR THE COVID VACCINE, KINDLY MAKE SURE THAT YOUR MOBILE NUMBER IS UP-TO-DATE TO RECEIVE THESE INVITES. 

PLEASE NOTE:  ALL GP APPOINTMENTS REMAIN TELEPHONE CONSULTATIONS ONLY, THE GP OR NURSE WILL CALL YOU AS CLOSE TO THE APPNT TIME AS POSSIBLE. IF THE GP FEELS YOU NEED TO BE SEEN FACE TO FACE, THEY WILL MAKE ARRANGEMENTS FOR AN APPOINTMENT FACE TO FACE, WEARING FULL PPE.

OUR NURSING TEAM ARE SEEING PATIENTS IN FULL PPE FOR INJECTIONS,  WOUNDCARE, BLOOD TESTS CHILDHOOD IMMS & SMEARS.  PLEASE CALL THE APPNTS LINE. REVIEW OF DIABETES AND RESPIRATORY LONG TERM CONDITIONS REMAIN TELEPHONE CONSULTATIONS. (unless told otherwise)

If the GPs are emailing you correspondence, please allow at least 24 hours.

If asked to attend a face to face appointment please ensure you wear a face covering/mask.

If you wish to send a photograph to assist your consultation for example for rashes, lumps & bumps, please ensure the subject field states the GP who requested and your name and DOB. (only upon GPs request or if you have a confirmed appointment)

We want you to know you aren’t alone. However dementia affects you, Alzheimer’s Society is therefor you - and they can help you seven days a week through their support line (0333 150 3456), online community Talking Point and website.   

PLEASE CONTACT OUR COMMUNITY MIDWIVES ZOE STRACHAN (07971981471) OR MAY NGU (07866671243) DIRECT IF YOU NEED TO SEE THE MIDWIFE AND THEY WILL ORGANISE YOU AN APPOINTMENT. THIS INCLUDES NEWLY PREGNANT PATIENTS.

Note - Cervical Cytology - Please be aware there is a current delay in the practice receiving smear results.  Current turnaround is between 10 - 12 Weeks from the lab. Cytology are doing everything they can do to ensure results are processed as quickly as possible.  

From Friday the 1st May 2020 the practice will be offering extended access appointments on

Wednesday evenings and Saturday mornings 

These appointments are being made available to patients who are registered with our practices within our primary care network. Please call our appointment line on 373 2211 for further advice.

Saturday Nursing Appointments are on hold for the foreseeable future.
Organ donation law changing in 2020 for information click the link https://www.organdonation.nhs.uk/uk-laws/organ-donation-law-in-england/

EPS - You Must Nominate A Pharmacy For Your Electronic Prescription Service

You will still order your prescriptions in the same way but they are sent to the pharmacy electronically. Note you do not have to have a computer at home for this.   

If you request items that are not on repeat these have to be agreed with the GP and may be refused.   Due to the increase in volume of prescription requests please allow 3 full working days between requesting and collecting your medication taking weekends and Bank Holidays into account. 

Note: Emails to the Practice should not be used for clinical queries due to confidentiality and the potential for it being urgent. Practice email account is not monitored 24/7.


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Due to COVID-19,  appointments now being offered will be telephone consultations - Thank you for your understanding during this very difficult time.

Please register for on line we can help you....... easy booking and cancelling


The appointments are allocated as follows:

50% of appointments are bookable up to 4 weeks in advance.  Due to Covid, this is unavailable at present.

100% of appointments are bookable on the day.

25% of appointments are bookable on – line.  Due to Covid, this is unavailable at present.

All on the day routine appointments both morning and afternoon will released at 08.30 once all the appointments have been booked there will be a limited number of urgent appointments that can be booked if you feel that it is imperative that you are seen that day. These appointments are for urgent cases only that cannot wait for another day.

The urgent appointments will be calculated according to the number of Doctors that are available that day to ensure we can work safely.

So we can operate and offer appointments throughout the day the Duty Doctor will have appointments available in the afternoon that can be booked after 1pm these are for urgent cases that cannot wait for another day. Once all the appointments have been filled you may be directed to an alternative Heath Care Provider i.e. A+E or Walk in Centre.

On Wednesday and Thursday afternoon Badger the Out of Hours Provider cover the surgery from 1pm. On these days once the Duty Doctor appointments are filled in the afternoon you will be referred to Badger who will organise medical care for you.

Their telephone number is  0121 766 2100

Please telephone 0121 373 2211 for bookings.

When arriving for appointments please check in with our automated touchscreen or advise reception that you have arrived.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to release the booking for another patient to use.

 

 

 

 

 

 
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