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THE PRACTICE IS NOW BOOKING COVID VACCINE APPOINTMENTS AS PER THE GOVERNMENT GUIDANCE 

YOU SHOULD RECEIVE A TEXT MESSAGE INVITING YOU TO BOOK YOUR APPOINTMENT FOR THE NEXT AVAILABLE SLOT AT

THE SUTTON TOWN HALL

PLEASE NOTE: THE SURGERY HAS RECENTLY STARTED SENDING TEXT MESSAGE INVITES FOR THE COVID VACCINE, KINDLY MAKE SURE THAT YOUR MOBILE NUMBER IS UP-TO-DATE TO RECEIVE THESE INVITES. 

PLEASE NOTE:  ALL GP APPOINTMENTS REMAIN TELEPHONE CONSULTATIONS ONLY, THE GP OR NURSE WILL CALL YOU AS CLOSE TO THE APPNT TIME AS POSSIBLE. IF THE GP FEELS YOU NEED TO BE SEEN FACE TO FACE, THEY WILL MAKE ARRANGEMENTS FOR AN APPOINTMENT FACE TO FACE, WEARING FULL PPE.

OUR NURSING TEAM ARE SEEING PATIENTS IN FULL PPE FOR INJECTIONS,  WOUNDCARE, BLOOD TESTS CHILDHOOD IMMS & SMEARS.  PLEASE CALL THE APPNTS LINE. REVIEW OF DIABETES AND RESPIRATORY LONG TERM CONDITIONS REMAIN TELEPHONE CONSULTATIONS. (unless told otherwise)

If the GPs are emailing you correspondence, please allow at least 24 hours.

If asked to attend a face to face appointment please ensure you wear a face covering/mask.

If you wish to send a photograph to assist your consultation for example for rashes, lumps & bumps, please ensure the subject field states the GP who requested and your name and DOB. (only upon GPs request or if you have a confirmed appointment)

We want you to know you aren’t alone. However dementia affects you, Alzheimer’s Society is therefor you - and they can help you seven days a week through their support line (0333 150 3456), online community Talking Point and website.   

PLEASE CONTACT OUR COMMUNITY MIDWIVES ZOE STRACHAN (07971981471) OR MAY NGU (07866671243) DIRECT IF YOU NEED TO SEE THE MIDWIFE AND THEY WILL ORGANISE YOU AN APPOINTMENT. THIS INCLUDES NEWLY PREGNANT PATIENTS.

Note - Cervical Cytology - Please be aware there is a current delay in the practice receiving smear results.  Current turnaround is between 10 - 12 Weeks from the lab. Cytology are doing everything they can do to ensure results are processed as quickly as possible.  

From Friday the 1st May 2020 the practice will be offering extended access appointments on

Wednesday evenings and Saturday mornings 

These appointments are being made available to patients who are registered with our practices within our primary care network. Please call our appointment line on 373 2211 for further advice.

Saturday Nursing Appointments are on hold for the foreseeable future.
Organ donation law changing in 2020 for information click the link https://www.organdonation.nhs.uk/uk-laws/organ-donation-law-in-england/

EPS - You Must Nominate A Pharmacy For Your Electronic Prescription Service

You will still order your prescriptions in the same way but they are sent to the pharmacy electronically. Note you do not have to have a computer at home for this.   

If you request items that are not on repeat these have to be agreed with the GP and may be refused.   Due to the increase in volume of prescription requests please allow 3 full working days between requesting and collecting your medication taking weekends and Bank Holidays into account. 

Note: Emails to the Practice should not be used for clinical queries due to confidentiality and the potential for it being urgent. Practice email account is not monitored 24/7.

Home Visits - Due to Corona Virus All Visit Requests Will Be Triaged by a GP on the Telephone

 Visit recommended

We believe home visiting makes clinical sense and is the best way of giving a medical opinion in cases involving:-

  •          The terminally ill
  •          The truly housebound for whom travel to the surgery by car would cause a deterioration in their medical condition or unacceptable discomfort.

After an initial assessment over the telephone a seriously ill patient may be helped by a GP’s attendance. However the GP may advise the patient, or person with the patient, to ring 999 to receive the appropriate immediate care.

Examples of such situations are:-

  •          Heart attack
  •          Severe shortness of breath
  •          Severe haemorrhage

Visit is not usual

In most of the following cases, to visit would not be an appropriate use of a GP’s time:-

  • Common symptoms of childhood (fevers, cold, cough, earache, headache, diarrhoea/vomiting and most cases of abdominal pain). These patients are usually well enough to travel by car. It is not necessarily harmful to take a child with a fever outside. These children may not be fit to travel by 'bus or to walk, but car transport may be available from friends, relatives or taxi firms.

  It is not a doctor's responsibility to arrange such transport.

  • Adults with common problems (such as cough, sore throat, influenza, back pain and abdominal pain) are also readily transportable by car to a doctor's premises.
  • Common problems in the elderly (such as mobility problems, joint pain and general malaise) would also best be treated by consultation at a doctor's premises.
 
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