Noticeboard

THE PRACTICE IS NOW BOOKING COVID VACCINE APPOINTMENTS AS PER THE GOVERNMENT GUIDANCE 

YOU SHOULD RECEIVE A TEXT MESSAGE INVITING YOU TO BOOK YOUR APPOINTMENT FOR THE NEXT AVAILABLE SLOT AT

THE SUTTON TOWN HALL

PLEASE NOTE: THE SURGERY HAS RECENTLY STARTED SENDING TEXT MESSAGE INVITES FOR THE COVID VACCINE, KINDLY MAKE SURE THAT YOUR MOBILE NUMBER IS UP-TO-DATE TO RECEIVE THESE INVITES. 

PLEASE NOTE:  ALL GP APPOINTMENTS REMAIN TELEPHONE CONSULTATIONS ONLY, THE GP OR NURSE WILL CALL YOU AS CLOSE TO THE APPNT TIME AS POSSIBLE. IF THE GP FEELS YOU NEED TO BE SEEN FACE TO FACE, THEY WILL MAKE ARRANGEMENTS FOR AN APPOINTMENT FACE TO FACE, WEARING FULL PPE.

OUR NURSING TEAM ARE SEEING PATIENTS IN FULL PPE FOR INJECTIONS,  WOUNDCARE, BLOOD TESTS CHILDHOOD IMMS & SMEARS.  PLEASE CALL THE APPNTS LINE. REVIEW OF DIABETES AND RESPIRATORY LONG TERM CONDITIONS REMAIN TELEPHONE CONSULTATIONS. (unless told otherwise)

If the GPs are emailing you correspondence, please allow at least 24 hours.

If asked to attend a face to face appointment please ensure you wear a face covering/mask.

If you wish to send a photograph to assist your consultation for example for rashes, lumps & bumps, please ensure the subject field states the GP who requested and your name and DOB. (only upon GPs request or if you have a confirmed appointment)

We want you to know you aren’t alone. However dementia affects you, Alzheimer’s Society is therefor you - and they can help you seven days a week through their support line (0333 150 3456), online community Talking Point and website.   

PLEASE CONTACT OUR COMMUNITY MIDWIVES ZOE STRACHAN (07971981471) OR MAY NGU (07866671243) DIRECT IF YOU NEED TO SEE THE MIDWIFE AND THEY WILL ORGANISE YOU AN APPOINTMENT. THIS INCLUDES NEWLY PREGNANT PATIENTS.

Note - Cervical Cytology - Please be aware there is a current delay in the practice receiving smear results.  Current turnaround is between 10 - 12 Weeks from the lab. Cytology are doing everything they can do to ensure results are processed as quickly as possible.  

From Friday the 1st May 2020 the practice will be offering extended access appointments on

Wednesday evenings and Saturday mornings 

These appointments are being made available to patients who are registered with our practices within our primary care network. Please call our appointment line on 373 2211 for further advice.

Saturday Nursing Appointments are on hold for the foreseeable future.
Organ donation law changing in 2020 for information click the link https://www.organdonation.nhs.uk/uk-laws/organ-donation-law-in-england/

EPS - You Must Nominate A Pharmacy For Your Electronic Prescription Service

You will still order your prescriptions in the same way but they are sent to the pharmacy electronically. Note you do not have to have a computer at home for this.   

If you request items that are not on repeat these have to be agreed with the GP and may be refused.   Due to the increase in volume of prescription requests please allow 3 full working days between requesting and collecting your medication taking weekends and Bank Holidays into account. 

Note: Emails to the Practice should not be used for clinical queries due to confidentiality and the potential for it being urgent. Practice email account is not monitored 24/7.

Practice Survey Reporting

Latest Patient Survey

The GP Patient Survey has been designed to give patients the opportunity to feed back about their experiences of their GP practice. The survey asks about your experiences of your local GP practice and other local NHS services, and includes questions about your general health. The survey includes questions about a range of issues, such as how easy or difficult it is to make an appointment at your practice, satisfaction with opening hours, the quality of care received from your GP and practice nurses, amongst other things.

Replies to the survey will help GP practices understand where they can improve. This survey is an opportunity for patients to have their say about how well their practice is doing at providing these services to patients. The practice will always look at ways of improving services to our patients.

Who is this actually from?

Ipsos Mori

An independent research agency, administers the survey on behalf of NHS England.

What is NHS England?

NHS England leads the National Health Service (NHS) in England. It is an arm's length body of the Department of Health with the aim of improving health outcomes for people in England. It is responsible for the commissioning of health care services in England, including the contracts for GPs, pharmacists, and dentists. NHS England has commissioned Ipsos MORI to run the GP Patient Survey.

If you receive a questionnaire through the post, please help NHS England by filling it in as soon as is possible.

GP Patient Survey 2018

Overall experience

 91%  describe their overall experience of this GP practice as good

http://www.gp-patient.co.uk/report?practicecode=M85175

Thank you



 
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